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We are opening a new Dog Grooming Salon in late October / early November, Book now!

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FAQ's

Welcome to Maggie’s Pet Co! Below are answers to some of our most common questions. If you don’t find what you’re looking for, feel free to contact us at hello@maggiespetco.com or call 0402 439 717 .

Orders

What types of products do you offer?

We specialise in a variety of high-quality pet products, including food, treats, toys, grooming supplies, and apparel for dogs and cats.

Do you ship Australia Wide?

Yes, we offer shipping across Australia. However we can only ship frozen food products between Port Macquarie and Brisbane along the coast. Local delivery is available same day for the Coffs Harbour area, when your order is placed before 2pm.

How long does shipping take?

Standard shipping typically takes 3-7 business days, depending on your location. For express shipping, delivery is usually within 1-3 business days.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery.

Do you offer Gift Cards?

Yes, we have digital gift cards available in various amounts. They make the perfect gift for pet lovers!

Can I get advice on which product is best for my pet?

Of course! Feel free to contact us for personalised product recommendations tailored to your pet’s specific needs.

Returns

What is your return policy?

Thank you for purchasing from Maggie's Pet Co! We hope you and your pets love your new products as much as we do.
Due to the nature of our products, and for raw food safety and hygiene reasons, refunds and exchanges are not available on grooming tools, beds, food items, toys, bowls and Lickmats, and litter products unless Faulty.
We are happy to offer exchanges on all other items, provided you return the item within two weeks, in original condition and have proof of purchase.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@maggiespetco.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at www.maggiespetco.com.au .


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Pet Nutrition Consultations

What are pet nutrition consultations?

Our consultations provide personalized nutrition advice tailored to your pet’s individual health needs, life stage, and dietary requirements. We focus on improving overall health, managing allergies, and addressing specific concerns like weight management.

How do I book a nutrition consultation?

You can easily book an online or in-person consultation through our website’s Pet Nutrition section. Simply select your preferred time, and we’ll confirm your booking via email.

What do I need to prepare for a consultation?

Prior to your consultation, we’ll ask you to fill out a short questionnaire about your pet’s diet, medical history, and any current health concerns. This helps us tailor the advice to your pet’s specific needs.

Can you help with special dietary requirements?

Yes, we specialise in formulating diets for pets with allergies, sensitivities, or other special needs. Whether your pet requires a immune boosting diet, weight management plan, or food for a specific health condition, we can help.

Do you offer consultations for both dogs and cats?

Absolutely! We offer nutrition consultations for both dogs and cats of all breeds and life stages.

How much do nutrition consultations cost?

Our Consultations are $75

Can’t find what you need?

Contact our Customer Service Team

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  • 0402439717

  • 35-61 Harbour Drive, Coffs central Shopping Centre, Coffs Harbour, New South Wales, Australia

  • Find us on Instagram
  • Monday to Friday, 9am - 5:30pm Saturday 9am to 4pm and Sunday 10am to 2pm