FAQ's

We specialise in a variety of high-quality pet products, including food, treats, toys, grooming supplies, and apparel for dogs and cats.

Yes, we offer shipping across Australia. However we can only ship frozen food products between Port Macquarie and Brisbane along the coast. Local delivery is available same day for the Coffs Harbour area, when your order is placed before 2pm.

Standard shipping typically takes 3-7 business days, depending on your location. For express shipping, delivery is usually within 1-3 business days.

Absolutely! Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery.

Yes, we have digital gift cards available in various amounts. They make the perfect gift for pet lovers!

Of course! Feel free to contact us for personalised product recommendations tailored to your pet’s specific needs.

Thank you for purchasing from Maggie's Pet Co! We hope you and your pets love your new products as much as we do.
Due to the nature of our products, and for raw food safety and hygiene reasons, refunds and exchanges are not available on grooming tools, beds, food items, toys, bowls and Lickmats, and litter products unless Faulty.
We are happy to offer exchanges on all other items, provided you return the item within two weeks, in original condition and have proof of purchase.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@maggiespetco.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at www.maggiespetco.com.au .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.